TERMS AND CONDITIONS
The present general terms and conditions of sale apply to all offers and product sales on the following website: www.maisonlabiche.com (hereafter named "the website"), owned by SAS MLB, French registration number 539 609 230 000 39 whose registered headquarters are located at 5, Rue d'Aboukir, 75002 Paris, France (hereafter "Maison Labiche"). Any consumer, relating to a physical person either visiting or making a purchase via the website (hereafter "the customer").
Customers may order items from the Maison Labiche brand on the website (hereafter "the item(s)"), according to these general conditions.
Any order placed with Maison Labiche therefore implies the customer's unconditional acceptance of the following terms and conditions. The present general conditions may be modified at any time and without notice by Maison Labiche.
The general conditions of sale are accessible at the following address: https://maison-labiche.myshopify.com/policies/terms-of-service
2. PRODUCTS AND CONFORMITY
2.1 The items available for sale are presented at www.maisonlabiche.com and are defined by a product description.
2.2 The items offered by Maison Labiche comply with standards applicable in France.
Whilst Maison Labiche takes every precaution to ensure that the items are described accurately through the visuals available on the website, some details (such as color, prints or texture) may vary depending on screen resolution and other factors, and thus differ slightly from the item received.
Any information displayed on the website regarding sizing is for information purposes only. If in doubt regarding sizing, it is recommended that the customer contact Maison Labiche before placing an order.
3. CUSTOMER RESPONSIBILITIES
3.1 The customer declares that he/she is at least 18 years of age and has the legal capacity or parental permission to place an order on the website.
3.2 The customer agrees to provide Maison Labiche with the information required to carry out the service, subject to the present conditions as it is requested online and according to one’s individual situation, in particular customer’s surname, first name, address, telephone number and valid e-mail address.
The customer is responsible for any consequences resulting from false or inaccurate information provided or whose recovery would be unlawful
3.3 Once the order has been placed, Maison Labiche sends an e-mail to the customer confirming the order. Maison Labiche shall inform the customer of the shipment of the order.
3.4 The customer may modify his/her personal data in the « My Account » section of the website
4.1 An order is only valid after acceptance of payment.
4.2 Maison Labiche reserves the right to cancel or refuse an order in the case of previous litigation(s) with the customer regarding a previous order.
4.3 Maison Labiche will only accept orders within the limits of available stock. The brand will inform the customer of the availability of the items sold on its website at the time of the order confirmation.
If, despite Maison Labiche's vigilance, an item becomes unavailable, Maison Labiche will inform the customer by e-mail as soon as possible. The customer will then be able to cancel his/her order and receive a refund, if necessary, of the sum(s) already paid.
The permanent or temporary unavailability of Maison Labiche items shall in no way engage the responsibility of Maison Labiche, nor shall it give rise to any right to compensation or supplemental damages in favor of the customer.
The prices displayed on the website are indicated in Euros, and are inclusive of all French taxes (French VAT and any other applicable taxes), excluding shipping costs, handling costs and packaging costs.
The shipping, handling and packaging costs will be indicated in the customer's cart, before the final order confirmation.
Prices may be changed at any time, without prior notice and in particular in the event of changes in tax or economic data. The items will be invoiced on the basis of the prices practiced at the time of registration of the order.
6.1 Maison Labiche delivers worldwide with limitations to specific countries. The price of delivery will be calculated at the time of payment.
Within France, standard delivery is free for all orders above €140, and express delivery is free above €200. For orders shipping within Europe, and international orders, please refer to the pricing table in the “Shipping & returns” section.
The items are shipped as indicated in the order details, to the delivery address indicated by the customer when placing the order. The delivery timeframes indicated on the website are indicative of average handling and delivery timeframes. In order to ensure that these deadlines are respected, the customer must ensure that he/she has provided accurate and complete information regarding the delivery address (including but not limited to street name, building, floor, door codes, names and/or intercom numbers, etc.)
Maison Labiche reserves the right not to deliver to any country restricted by export laws and regulations. Orders cannot be delivered to P. O. boxes or similar addresses. Items from the same order cannot be shipped to different delivery addresses.
International deliveries may be subject to inspection by customs authorities and import taxes to be paid upon receipt of the order (or thereafter). The customer is responsible for these import taxes. Maison Labiche has no control over these taxes and cannot predict their amounts. The customer should contact local customs authorities for more information before placing an order.
In the event an item must be returned, import taxes will be refunded only if included in the original purchase price. If these were not included, the customer is responsible for the recovery of these taxes from his/her local customs authorities.
6.2 Delivery timeframes
Standard Delivery in France:
Colissimo Standard requiring proof of signature, delivered 3 to 4 days after dispatch. (Metropolitan France, excluding DOM TOM)
Express Delivery in France:
Colissimo Express requiring proof of signature, delivered 1 to 2 days after dispatch. (Metropolitan France excluding both Corsica, and DOM TOM)
Pick-Up Point Delivery in France (La Poste and pick-up point/station):
Orders available for collection at a pick-up point, within 3–4 days after dispatch. (Metropolitan France and Corsica, excluding DOM TOM)
Delivery within Europe and international delivery:
DHL Express delivery within 1 to 2 days once dispatched.
N.B. With Brexit coming into effect, customs duties policy is changing for shipments to the UK. For consignments exceeding £135 in value, customs fees will be collected at import or upon delivery to the customer. This also applies when the purchased goods are not made in the UK or the EU.
Payments are secured via the Paypal payment system or by credit card via Stripe (online payment processing for internet businesses).
Maison Labiche accepts most credit and debit cards.
Online payments are subject to validation by the card issuer. Maison Labiche cannot be held responsible if the issuer decides for any reason to decline a payment. A card pre-authorization is required at payment time and the items ordered will not ship until this pre-authorization check has been completed. Some card issuers may request payment for online service charges, for which Maison Labiche is not responsible.
8. RETURNS POLICY
Orders may be returned to Maison Labiche within 15 days of delivery (30 days for international orders). Items must be returned in their original packaging, and should not be worn. Items that are returned incomplete, damaged or dirty will not be eligible for a refund and will be returned to the customer. Maison Labiche does not offer exchanges.
Personalized items may not be returned, unless the product has been damaged during shipment, or is defective.
Returns are normally free, and a pre-paid return label is provided for all orders.
Refunds for returned items are processed after receipt of the returned items. Maison Labiche will refund the original payment method used.
Maison Labiche will refund the price of the item(s) in full. This amount will not include the original shipping costs paid for the purchase of the item(s) or the costs incurred by the customer for the return of the item(s) from outside of France.
Returns are not accepted for personalized items, or items featured in the “Lingerie” and “Swimwear” categories, or sold as part of our Clearance/Sample Sale.
9. INTELLECTUAL PROPERTY RIGHTS
Maison Labiche is a protected registered trademark at the INPI. www.maisonlabiche.com is also a protected domain name. No third-party entity is authorized to reproduce, use or distribute any element from the website for any purpose whatsoever, even partially, except with written consent from Maison Labiche.
The website and its content must be used responsibly, in a legal manner (in accordance with all applicable laws and regulations), and should in no way attempt to harm the Maison Labiche name, reputation or that of their partners.
10. PERSONAL DATA PROTECTION
In accordance with the January 6, 1978 law relating to information technology, personal data relating to customers may be subject to automated processing. The customer has the right to access and rectify their personal data in accordance with the law.
A customer may request to be deleted from the brand's database, upon which request Maison Labiche shall be compelled to delete all contact details and information. The data collected may not be used for commercial purposes other than those referred to on the website.
The data used for commercial prospecting purposes may be kept for a period of three years from the end of the commercial relationship.
The customer has the right to access, modify, rectify or delete their personal data: in order to exercise this right, the customer must send an e-mail to the following address: firstname.lastname@example.org
11. QUESTIONS OR QUERIES
Questions and queries regarding these terms and conditions, an order or the ordering process may be submitted by e-mail to email@example.com and by phone at +33 6 63 93 24 34 Mondays to Fridays between 10am and 1pm or 2pm and 5:30pm. Queries may also be sent by post to the following address:
5 rue d’Aboukir,
Updated on November 4th, 2022