Updated on April 20th, 2020
The present general terms and conditions of sale apply to all offers and product sales on the website: www.maisonlabiche.com (hereafter named "the website"), owned by SAS MLB, French registration number 539 609 230 000 39 whose registered headquarters is located at 5, Rue d'Aboukir, 75002 Paris, France (hereafter "Maison Labiche"). And any consumer, relating to a physical person either visiting or making a purchase via the website (here-inafter "the customer").
On the website, Maison Labiche allows the customer to order products from the brand Maison Labiche (hereafter "the product (s)" according to these general conditions.
Any order placed with Maison Labiche therefore implies the customer's unconditional acceptance of these terms and conditions. The present general conditions can be modified at any time and without notice by Maison Labiche.
These general conditions of sale are permanently accessible at the following address: http://maisonlabiche.com/en/content/3-terms-and-conditions-of-use
2. Products and conformity
2.1 The products made available for sale are presented on the www.maisonlabiche.com website and are defined by a product description.
2.2 The products offered by Maison Labiche comply with standards applicable in France.
While we take every precaution to ensure that the products are described accurately through the photos available on the website, some details (such as color, prints or texture) may vary depending on the resolution of your screen and thus differ slightly from the product you receive.
Any information contained on the site regarding size is for information purposes only. If you are in doubt regarding your own size, we recommend that you contact us before placing your order.
3. Customer's obligations
3.1 The customer declares that he/she is at least 18 years of age and has the legal capacity or parental permission to place an order on the site.
3.2 The customer agrees to provide Maison Labiche truthful and necessary information required to carry out the service, subject of the present conditions as it is requested online and according to one’s individual situation, in particular one’s surname, first name, address, telephone and valid e-mail address.
The customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be unlawful.
3.3 Once the order has been placed, Maison Labiche sends an e-mail to the customer confirming the order. Maison Labiche shall inform the customer of the shipment of the products
3.4 The customer may modify his personal data in the "my account » section.
4.1 An order will be only be valid after acceptance of payment.
4.2 Maison Labiche reserves the right to cancel or refuse an order in case previous litigation(s) with the customer regarding a previous order.
4.3 Maison Labiche can only accept orders within the limits of available stock. The brand will inform the customer of the availability of the products sold on its website at the time of the order confirmation.
If, despite Maison Labiche's vigilance, a product becomes unavailable, Maison Labiche will inform the customer by e-mail as soon as possible. The customer will then be able to cancel his order and be reimbursed, if necessary, the sum(s) already paid.
The permanent or temporary unavailability of Maison Labiche shall in no way engage the responsibility of Maison Labiche, nor shall it give rise to any right to compensation or supplemental damages in favor of the customer.
5.1 The prices displayed on the website are indicated in euros including all French taxes (French VAT and any other applicable taxes), excluding shipping costs, handling costs and packaging costs.
The shipping costs, handling costs, and packaging will be indicated in the customer's cart, before the final order confirmation.
Prices may be changed at any time, without prior notice and in particular in the event of changes in tax or economic data. The articles will be invoiced on the basis of the prices practiced at the time of registration of the order.
6.1 Maison Labiche delivers worldwide with limitations to specific countries. The price of the delivery will be calculated at the time of payment.
In France, standard delivery is free for all orders over €100, and express delivery is free for all orders over 150€. In the European Union, delivery is free for orders over 150€. For the rest of the world, delivery is free for purchases more than 250 €.
The products are shipped as indicated in the delivery order, to the delivery address indicated by the customer when ordering. The delivery times indicated on the site are indicative times, corresponding to the average handling and delivery times. In order to ensure that these deadlines are respected, the customer must ensure that he has provided accurate and complete information concerning the delivery address (such as street, building, staircase, door codes, names and/or intercom numbers, etc.).
We reserve the right not to deliver to any country prohibited by export laws and regulations. Orders cannot be delivered to P. O. boxes or similar addresses.
Products of the same order cannot be delivered to different delivery addresses.
If you order a product requiring international delivery, they may be opened and inspected by customs authorities and may be subject to import taxes to be paid upon receipt of the order or later. You will be responsible for these import taxes. Please note that we have no control over these taxes and cannot predict their amounts. Please contact your local customs authority for more information before placing your order. In the event that you would like to return an item, import taxes will be refunded if included in the purchase price. If they were not included, you would be respon-sible for the recovery of these taxes from your customs authorities.
6.2 Delivery times
Standard Delivery in France:
Colissimo Standard requiring proof of signature delivered 3 to 4 days after dispatch.
(Metropolitan France and Corsica excluding offshore DOM TOM)
Express Delivery in France:
Colissimo Express requiring proof of signature delivered 1 to 2 days after dispatch.
(Metropolitan France excluding Corsica and offshore DOM TOM)
Click-And-Collect/ In-Store Pick-Up:
Order available within 1 to 2 days after dispatch. The brand will inform the customer by email when the order is ready for pick-up.
The pick-up address pertains to the Maison Labiche shop located 24 rue de Poitou, 75003, Paris.
Delivery to the European Union :
UPS delivery within 2 to 3 days after dispatch.
Delivery to the rest of the world:
DHL delivery within 2 to 5 days depending on the country, once the order has been shipped.
Payments are secured by the Paypal payment system or by credit card via Mercanet, a secure payment service opera-ted by the BNP Paribas Group.
We accept most credit and debit cards.
Online payments are subject to validation by the issuer of your card, the brand cannot be held responsible if the issuer decides for any reason to decline a payment. We also require a pre-authorization of your card and the products orde-red will not ship until this pre-authorization check has been completed. Please note that some card issuers may re-quest payment for online service charges for which we are not responsible.
8. Return Policy
The customer has 15 days from the date of receipt to request a refund. We do not proceed with exchanges.
The articles must not have been worn, washed or damaged and must be returned in their original packaging, in per-fect condition for resale.
Unless the product has been damaged during shipment, or is defective, Maison Labiche does not refund or exchange personalized products.
For orders delivered in metropolitan France and Corsica, returns are free of charge and a pre-paid return label is sent by email to the customer following a return request via his or her "my account" space on the www.maisonlabiche.com website.
For orders delivered outside Metropolitan France, the return costs remain at the customer's ex-pense and the products are to be returned to the following address:
MAISON LABICHE – LOGTEX SITE DE MOUSSEY
Parc logistique de l'Aube, 1 rue des Lacs
10800 MOUSSEY, France
The refund for returned products will be made within 14 days after receipt of the item. Maison Labiche will re-credit the bank account or Paypal account used to pay for the order.
Maison Labiche will refund the price of the product (s) in full. This amount does not include the shipping costs paid for the purchase of the product (s) or the costs incurred by the customer for the return of the product (s) outside of France.
Articles in the "Lingerie" and "Swimwear" category can't be returned.
9. Intellectual Property Rights
Maison Labiche is a protected registered trademark at the INPI. www.maisonlabiche.com is also a protected domain name. No third party entity is authorized to reproduce, exploit, distribute or use for any purpose whatsoever, even partially, the elements of the site, except with the written consent from Maison Labiche.
You must use the website and its content in a legal manner (in accordance with all applicable laws and regulations), responsibly, and in no way in a manner that could harm our name, reputation or that of our partners.
10. Protection of personal data
In accordance with the law relating to information technology, files and freedoms of January 6th 1978, personal data relating to customers may be subject to automated processing.
The customer has the right to access and rectify data concerning themselves, in accordance with the law. Upon a cus-tomer's request to be deleted from the brand's database, Maison Labiche shall be compelled to delete all contact details and information. The data collected may not be used for commercial purposes other than those referred to in the site and which may be further utilized by Maison Labiche.
The data used for commercial prospecting purposes may be kept for a period of three years from the end of the commercial relationship.
The customer has the right to access, modify, rectify or delete data: in order to exercise this right, the customer must send an e-mail to the following address: firstname.lastname@example.org or enter the accessible login page with his e-mail address and password.
11. Questions or Queries
Please submit any questions regarding these terms and conditions, an order placed ,or the orde-ring process by email to email@example.com by phone at +33 1 81 69 89 87 between 10:00 a. m. and 01:00 p. m., Monday to Friday, or by post at the following address:
5 rue d'Aboukir